Shipping Policy

Thank you for choosing NataiaSkincare, LLC. We are committed to providing you with the best skincare products and a seamless shopping experience. This Shipping Policy outlines our shipping practices to help you understand how your orders are processed and delivered.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment. During high-volume periods, processing times may be extended, and we appreciate your patience.

2. Shipping Rates

a. Domestic Shipping: We offer flat-rate shipping of $5 for all orders within the United States. Free shipping is available for orders over $50.

b. International Shipping: We currently offer international shipping to select countries. Shipping costs and delivery times vary based on the destination. International customers are responsible for any customs, duties, or taxes imposed by their country.

3. Shipping Carriers

We use reputable carriers such as USPS and UPS for the delivery of our products. The choice of carrier depends on your location and the shipping option selected at checkout.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking details to be updated.

5. Delivery Timeframes

a. Domestic Shipping: Standard shipping typically takes 3-7 business days. Expedited shipping options are available at an additional cost.

b. International Shipping: Delivery times for international orders vary based on the destination and shipping method chosen at checkout. Please note that customs processing may cause additional delays.

6. Order Status and Updates

You can check the status of your order by logging into your account on our website. We will also provide email updates regarding the status of your order, including confirmation, shipping, and delivery notifications.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. If you encounter any issues with the delivery of your order, please contact the shipping carrier directly.

8. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate address change requests, but we cannot guarantee changes once the order is processed.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at Naturalhealth@nataiaskincare.com or at (760) 422-5676.

Thank you for choosing NataiaSkincare, LLC.